Subscriber Experience

Ezoic Subscriptions provides a complete subscriber experience around your paid content: checkout, passwordless login, access sessions, subscription management, receipts, invoices, and payment methods.

Checkout 🔗

When a visitor buys access, they move through a professional checkout flow:

  1. The visitor chooses an offer.
  2. The visitor enters an email address.
  3. The visitor pays through Stripe-powered checkout.
  4. Ezoic Subscriptions verifies the payment.
  5. The visitor receives access for the purchased tier.
  6. Your site can reveal subscriber-only content after access is confirmed.

The checkout completion step is important. Do not reveal full content just because the browser-side payment step appears complete. Wait for Ezoic Subscriptions access verification.

Returning Subscribers 🔗

Subscribers do not need a password. If a returning subscriber needs to log in again, Ezoic Subscriptions sends a magic link to their email address.

The link returns the subscriber to your site and lets the widget restore their access session. After that, ezsubscriptions.hasAccess(...) can confirm whether the subscriber should see protected content.

Subscriber Portal 🔗

Subscribers can manage their account at:

https://subscriber.ezoic.com

The portal is global across publisher sites that use Ezoic Subscriptions. A subscriber can sign in once and view subscription activity by site.

Subscribers can:

  • View active and past subscriptions.
  • Cancel a subscription at the end of the current billing period.
  • Reactivate a subscription that is pending cancellation.
  • View one-time purchases.
  • View invoices and receipts.
  • Add or update payment methods.
  • Remove saved cards when they are not required by active subscriptions.

Cancellations 🔗

Subscriber cancellations are scheduled for the end of the current billing period. That means a subscriber who cancels usually keeps access until the paid period ends.

If a subscriber changes their mind before the period ends, they can reactivate the subscription from the subscriber portal.

Payment Methods 🔗

Subscribers can update cards in the portal. A card may not be removable while it is still used by an active subscription. In that case, the subscriber should set a different card for the subscription or cancel the subscription before removing the card.

What Publishers Should Tell Subscribers 🔗

If subscribers ask where to manage billing, direct them to https://subscriber.ezoic.com.

If subscribers ask how to regain access on a new device, tell them to use the login link from the paywall or sign in through the subscriber portal.